1. Introduction
LDS Consultancy Limited respects your privacy and is committed to protecting your personal data.
This Privacy Statement explains how we collect, use, store, share and protect personal data when you visit our website, contact us, use our services, work with us, or give us permission to access energy or smart meter data.
This statement also explains how we manage consent where LDS Consultancy Limited accesses smart meter data, including where we use n3rgy’s trusted consent mechanisms.
For the purposes of this Privacy Statement, “LDS”, “we”, “us” or “our” means LDS Consultancy Limited.
2. Who we are
LDS Consultancy Limited
7/8 Avon Reach
Monkton Hill
Chippenham
Wiltshire
United Kingdom
SN15 1EE
Website: www.ldsconsultancy.com
Contact: privacy@ldsconsultancy.com
LDS Consultancy Limited provides consultancy, technology, energy insight, carbon reporting, decarbonisation, data, integration and related advisory services.
For data protection purposes, LDS Consultancy Limited will usually act as the data controller for the personal data described in this Privacy Statement. In some cases, where we process data strictly on behalf of a customer, we may act as a data processor under a separate agreement.
3. Scope of this Privacy Statement
This Privacy Statement applies to personal data we process about:
- visitors to our website
- customers and prospective customers
- business contacts
- suppliers and partners
- individuals who contact us by email, phone, web form or social media
- users of LDS services, dashboards, portals, reports or tools
- domestic or non-domestic consumers who authorise access to smart meter data
- authorised representatives acting on behalf of a consumer or organisation
- job applicants, where applicable. This statement covers personal data used for general LDS business activities and for specific energy-related services, including smart meter data access.
4. Personal data we collect
Depending on your relationship with us, we may collect and process the following personal data:
4.1 Contact and identity information
This may include:
- name
- job title
- organisation name
- business address
- postal address
- email address
- telephone number
- account or customer reference details.
4.2 Website and technical information
When you use our website, we may collect:
- IP address
- browser type and version
- device type
- operating system
- pages visited
- date and time of visit
- referral source
- cookie or analytics information, where applicable.
4.3 Customer and service information
Where you enquire about or use our services, we may process:
- enquiry details
- project requirements
- contract details
- support requests
- correspondence
- meeting notes
- billing and payment records
- service usage information
- reports, dashboards or consultancy outputs.
4.4 Energy, carbon and premises information
Where we provide energy, carbon, cost or sustainability services, we may process:
- site address
- property or premises details
- utility supplier details
- tariff information
- billing information
- meter identifiers
- energy consumption information
- carbon reporting information
- energy cost, usage and forecasting data.
4.5 Smart meter data
Where you give consent, or where another valid legal basis applies, we may process smart meter data relating to a premises. This may include:
- electricity smart meter data
- gas smart meter data
- half-hourly consumption data
- daily or monthly consumption data
- meter point administration number, known as MPAN
- meter point reference number, known as MPRN
- meter serial number or other meter identifiers
- consumption profiles
- related consent records.
- Smart meter data may be personal data where it relates to an identifiable person, household, sole trader, partnership, premises or business.
4.6 Consent records
Where consent is required, we may keep records of:
- who gave consent
- the date and time consent was given
- the method used to collect consent
- the premises, meter or account to which consent relates
- the scope of consent
- the service for which consent was given
- any withdrawal of consent
- audit evidence needed to demonstrate valid consent.
5. How we collect personal data
We may collect personal data:
- directly from you
- from your organisation
- through our website
- through email, telephone or online forms
- through contracts, proposals or onboarding documents
- through meetings, workshops or consultancy engagements
- from energy bills, utility records or documents you provide
- from authorised third-party service providers
- from n3rgy or other energy data service providers
- from public sources, where appropriate
- from professional advisers, partners or suppliers.
- Where someone provides personal data on behalf of another person or organisation, they must ensure they have authority to do so.
6. How we use personal data
We use personal data for the following purposes:
6.1 To provide our services
We use personal data to:
- respond to enquiries
- prepare proposals
- enter into contracts
- deliver consultancy services
- provide energy, technology, carbon and data services
- produce reports, dashboards and analysis
- provide support and maintenance
- manage projects and customer relationships.
6.2 To provide energy insight and carbon services
We may use energy and premises data to:
- analyse consumption
- identify energy efficiency opportunities
- support decarbonisation planning
- compare tariffs or usage patterns
- validate energy costs
- prepare carbon reporting
- generate operational insights
- support forecasting, modelling and reporting.
6.3 To access smart meter data with consent
Where required, we use consent to access smart meter data for the specific service being provided. This may include:
- retrieving consumption data
- preparing energy reports
- validating bills or tariffs
- supporting carbon calculations
- identifying usage trends
- supporting energy efficiency recommendations.
6.4 To manage our business
We may use personal data to:
- manage customer accounts
- issue invoices
- keep financial records
- manage suppliers
- maintain insurance records
- handle complaints
- comply with legal and regulatory requirements
- protect our legal rights.
6.5 To improve and secure our services
We may use personal data to:
- maintain system security
- prevent misuse or unauthorised access
- improve website performance
- improve our products and services
- audit access to data
- troubleshoot technical issues.
6.6 Marketing and communications
We may use business contact details to send relevant updates about our services, where permitted by law.
You can opt out of marketing communications at any time by contacting us.
7. Lawful bases for processing personal data
We only process personal data where we have a lawful basis under UK data protection law.
Depending on the activity, we may rely on one or more of the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries | Legitimate interests |
| Preparing proposals and contracts | Contract or legitimate interests |
| Providing services to customers | Contract or legitimate interests |
| rocessing customer contact details | Contract or legitimate interests |
| Processing energy and premises data | Contract, legitimate interests or consent |
| Accessing smart meter data where consent is required | Consent |
| Maintaining consent records | Legal obligation, contract or legitimate interests |
| Billing and accounting | Legal obligation or contract |
| Website security and service improvement | Legitimate interests |
| Legal claims, complaints and disputes | Legitimate interests or legal obligation |
| Marketing to business contacts | Legitimate interests or consent, depending on the context |
Where we rely on legitimate interests, we only do so where we have considered your rights and interests and concluded that our use of the data is fair, proportionate and reasonable.
Where we rely on consent, you may withdraw that consent at any time.
8. Smart meter data, n3rgy and Consumer consent
This section forms LDS Consultancy Limited’s Consent Notification Statement for smart meter data access.
8.1 Consumer
For the purposes of our smart meter data services, the Consumer means the end user of the service who has legal ownership of, responsibility for, or the legal right to consent to the sharing of smart meter data for the relevant premises.
The Consumer may be a domestic or non-domestic person or organisation.
A Consumer may include, depending on the circumstances:
- a homeowner
- tenant
- landlord
- occupier
- business owner
- site operator
- facilities manager
- authorised employee
- managing agent
- another person or organisation with legal authority to grant consent.
8.2 Consent
For LDS services, Consent means the Consumer’s clear permission for LDS Consultancy Limited to access, receive, use and process smart meter data for the service being provided.
The Smart Energy Code uses terms including Appropriate Permission and Unambiguous Consent. For LDS services, these concepts are referred to in this Privacy Statement as Consent.
Consent must be given by the Consumer or by an authorised person acting on behalf of the Consumer.
8.3 What consent allows LDS to do
Where you give Consent, you authorise LDS Consultancy Limited to access and use smart meter data for the relevant premises for the purposes explained at the point of consent and in this Privacy Statement.
This may include access to:
- gas consumption data
- electricity consumption data
- half-hourly, daily or other available consumption data
- meter identifiers
- premises information
- consent evidence and audit records.
The specific data accessed will depend on the service being provided and the scope of the Consent given.
8.4 Why we access smart meter data
We may access smart meter data to:
- provide energy consumption analysis
- produce carbon or sustainability reports
- support tariff comparison
- support cost analysis
- validate consumption or billing data
- identify energy efficiency opportunities
- provide dashboards or reporting tools
- provide consultancy recommendations
- support decarbonisation planning.
- We will not use smart meter data for unrelated purposes.
8.5 Use of n3rgy trusted consent mechanisms
LDS Consultancy Limited may use n3rgy’s trusted consent mechanisms to support the collection, validation, management or demonstration of Consumer Consent.
Through this process, LDS Consultancy Limited is responsible for maintaining an appropriate consent collection mechanism and for keeping evidence that valid Consent has been obtained, maintained, managed and, where necessary, demonstrated.
8.6 Consent evidence
We may maintain records showing:
- the name or identity of the person giving Consent
- the organisation they represent, where applicable
- the premises or meter to which Consent relates
- the date and time Consent was given
- the method used to collect Consent
- the service for which Consent was given
- the scope of data access authorised
- confirmation that the person giving Consent had authority to do so
- any renewal, amendment or withdrawal of Consent.
8.7 Withdrawing consent
You may withdraw Consent at any time by contacting us at:
If Consent is withdrawn, LDS Consultancy Limited will stop accessing new smart meter data for the relevant premises, unless another lawful basis applies.
Withdrawal of Consent does not affect the lawfulness of processing carried out before the withdrawal.
We may retain consent evidence and historic records where necessary for audit, legal, regulatory, contractual or dispute resolution purposes.
9. Sharing personal data
We may share personal data where necessary with:
- customers, where we are providing services to or on behalf of them
- n3rgy, where smart meter data access or consent services are used
- energy data providers
- technology service providers
- hosting and cloud infrastructure providers
- software providers used for reporting, analytics, dashboards or customer support
- professional advisers, including accountants, lawyers and insurers
- payment and billing providers
- regulators, public authorities or law enforcement agencies where required
- prospective buyers, investors or advisers in the event of a business sale, merger or restructuring.
We require third-party service providers to protect personal data and only use it for the purposes for which it was shared.
10. International transfers
Some of our service providers may process personal data outside the United Kingdom.
Where this happens, we will ensure appropriate safeguards are in place. These may include:
- UK adequacy regulations
- approved contractual clauses
- supplier due diligence
- technical and organisational controls.
11. How long we keep personal data
We keep personal data only for as long as necessary.
Retention periods depend on the type of data and the reason we hold it.
We may retain:
| Data type | Typical retention approach |
|---|---|
| Enquiry records | For as long as needed to respond and manage follow-up |
| Customer and contract records | For the duration of the relationship and a reasonable period afterwards |
| Financial and invoice records | Usually up to 6 years for accounting and tax purposes |
| Project records | For the duration of the project and a reasonable period afterwards |
| Smart meter data | For as long as needed to provide the service and meet audit or contractual needs |
| onsent records | For as long as needed to evidence valid Consent and meet legal, regulatory or audit requirements |
| Website analytics | According to the relevant cookie or analytics retention settings |
Where data is no longer required, we will delete it, anonymise it or securely archive it.
12. Security
We use appropriate technical and organisational measures to protect personal data.
These may include:
- access controls
- password protection
- multi-factor authentication
- encryption where appropriate
- secure cloud services
- audit logging
- role-based permissions
- staff awareness and confidentiality obligations
- supplier due diligence
- backup and recovery controls.
No system is completely secure, but we take reasonable steps to protect personal data from unauthorised access, disclosure, alteration, loss or misuse.
13. Cookies and website analytics
Our website may use cookies or similar technologies to:
- make the website work properly
- improve website performance
- understand how visitors use the website
- remember user preferences
- support security.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.
LDS may maintain a separate Cookie Policy or cookie notice on the website.
14. Your data protection rights
Under UK data protection law, you may have rights to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- request restriction of processing
- object to processing
- request data portability
- withdraw consent where processing is based on consent
- complain to the Information Commissioner’s Office.
These rights may be subject to legal conditions and exemptions.
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request.
15. Complaints
Please contact us first if you have a concern about how we use your personal data.
You also have the right to complain to the UK data protection regulator:
Information Commissioner’s Office Website: www.ico.org.uk
16. Changes to this Privacy Statement
We may update this Privacy Statement from time to time.
The latest version will be published on our website at:
The date at the top of this statement will show when it was last updated.
17. Contact us
For questions about this Privacy Statement, smart meter data, Consumer Consent or your data protection rights, please contact:
LDS Consultancy Limited
7/8 Avon Reach
Monkton Hill
Chippenham
Wiltshire
United Kingdom
SN15 1EE
Email: privacy@ldsconsultancy.com
Privacy Statement LDS Consultancy Limited
Last updated: 06/06/2026